At Packhelp, we are rethinking what creating custom-branded packaging should be. We’re now serving more than 8000 customers from 29 countries. We make the process of designing and ordering packaging as smooth and seamless as possible. With a minimum order quantity of just 30 pieces, we’ve enabled thousands of companies to order their very own packaging without ruining their budgets. Our mission is to become the best place to order packaging online. With hundreds of new ideas, lots of experience, a range of new products and a growing customer base, we are now in full scale-mode! It’s a great time to join our team and kick-start your career as part of a startup.
As our structure is growing, we need more unique individuals to help our Customers. If your second name is empathy or helper, and you love to be in constant contact with people - the role of Customer Supportis made for you! Right now we are looking for roles for the Spanish, Italian, German, French and Polish market. If the following sounds right for you, apply below!
The role is about:
Supporting customers visiting the website throughout the purchasing process
Engaging our customers and ensuring their satisfaction
Helping in the case of technical issues and advising/consulting throughout the designing process
Qualification of strong sales leads
Process analysis and support of the Sales Automation and Success team in the continuous improvement of the sales processes
Actively influencing the development of the Help Center and customer communication strategy
Supporting the production team in customer after-sales services
Cooperation with the IT team in identifying and solving technical bugs reported by clients
depends on market, fluent: Spanish or Italian or Polish
communicative English is a must
strong organizational skills
positive attitude and good communication skills
Why you should be a part of our team:
we’re a team that needs and wants your input and ideas. We’re growing fast – our sales increased 15x in the last 12 months, and we’ve doubled our team in the previous 6 months
we’re creating a one-of-a-kind product on a world-class level
we are developing a product to be used all over the world
startup life = awesome job. Fast development & experience by the bucket load
our team is built from people who love what they do and believe in the value of what they create
we solve problems instead of forwarding them onward
we are a young, dynamically developing startup with a people-first approach. Our team defines the direction and success of the company
we use the best tools to support our work: Intercom, Zendesk Sell, Intercom, Segment, Autopilot, Asana, Amplitude and many more
the usual private medical care, great equipment (most of us use Macs) and lots of team integrations!
Packhelp / Zapakuj.to
Packhelp makes it super easy for anyone to order fully custom-branded packaging. It takes less than 5 minutes to design your own packaging in an online web-app. The minimum order is just 30 pieces and it’s delivered within 14 days. You don’t need to be a designer or print specialist – company makes the whole process easy and seamless. Packhelp currently serves more than 5000 customers from 29 countries. Just a pinch of our clients: UBER, Happy Socks, Wrangler, Nivea.