Customer Support Aktualne

Packhelp / Zapakuj.to
Warszawa
Pracownik
Pełny etat

At Packhelp, we are rethinking what creating custom-branded packaging should be. We’re now serving more than 8000 customers from 29 countries. We make the process of designing and ordering packaging as smooth and seamless as possible. With a minimum order quantity of just 30 pieces, we’ve enabled thousands of companies to order their very own packaging without ruining their budgets. Our mission is to become the best place to order packaging online. With hundreds of new ideas, lots of experience, a range of new products and a growing customer base, we are now in full scale-mode! It’s a great time to join our team and kick-start your career as part of a startup.

As our structure is growing, we need more unique individuals to help our Customers. If your second name is empathy or helper, and you love to be in constant contact with people - the role of Customer Supportis made for you! Right now we are looking for roles for the Spanish, Italian, German, French and Polish market. If the following sounds right for you, apply below!

 

The role is about:

  • Supporting customers visiting the website throughout the purchasing process

  • Engaging our customers and ensuring their satisfaction

  • Helping in the case of technical issues and advising/consulting throughout the designing process

  • Qualification of strong sales leads

  • Process analysis and support of the Sales Automation and Success team in the continuous improvement of the sales processes 

  • Actively influencing the development of the Help Center and customer communication strategy 

  • Supporting the production team in customer after-sales services

  • Cooperation with the IT team in identifying and solving technical bugs reported by clients

 

Requirements:

  • depends on market, fluent: Spanish or Italian or Polish

  • communicative English is a must

  • strong organizational skills 

  • positive attitude and good communication skills 

 

Why you should be a part of our team:

  • we’re a team that needs and wants your input and ideas. We’re growing fast – our sales increased 15x in the last 12 months, and we’ve doubled our team in the previous 6 months

  • we’re creating a one-of-a-kind product on a world-class level

  • we are developing a product to be used all over the world

  • startup life = awesome job. Fast development & experience by the bucket load

  • our team is built from people who love what they do and believe in the value of what they create

  • we solve problems instead of forwarding them onward

  • we are a young, dynamically developing startup with a people-first approach. Our team defines the direction and success of the company

  • we use the best tools to support our work: Intercom, Zendesk Sell, Intercom, Segment, Autopilot, Asana, Amplitude and many more

  • the usual private medical care, great equipment (most of us use Macs) and lots of team integrations!

Packhelp / Zapakuj.to

Think outside the box! If something can be simple, there is no reason to make it complicated! This is what ordering packaging looks like. The traditional way involved long waiting time for a quote, several days of exchanging e-mails discussing the project and a few weeks waiting for the order. We do not accept that – we know that today all contractors expect quick solutions.

Packhelp  makes it super easy for anyone to order fully custom-branded packaging. It takes less than 5 minutes to design your own packaging in an online web-app. The minimum order is just 30 pieces and it’s delivered within 14 days. You don’t need to be a designer or print specialist – company makes the whole process easy and seamless. Packhelp currently serves more than 5000 customers from 29 countries. Just a pinch of our clients: UBER, Happy Socks, Wrangler, Nivea.

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