Customer Service Specialist Aktualne

Dollarro.com
Wrocław
Pracownik
Pełny etat, Część etatu

Location: Wroclaw or remote

 

About Us 

Dollarro is one of the hottest and fastest growing FinTech startups in the world. We are one team working towards a common goal. And we're looking for the best to jump on board. 

Welcome to the world of FinTech and online currency exchange. Welcome to Dollarro. 

The role

  • Innovator who can help move the business to the next level
  • Create w wonderful customer experience as you understand that making customer happy is crucially important to a business success
  • Be creative, friendly and solution-oriented with customers and colleagues
  • Investigating complex problems getting to root cause and implementing elegant solutions
  • Investigate issues, using data, and work closely to the developers team as well as external partners to create scalable solutions that will drive greater efficiency
  • Use our software backoffice web tools to make tweaks to our IT Systems
  • Analyze results and drive new opportunities
  • Incident management
  • Day to day phone based client service
  • Understand and support delivery of client service to fulfill Service Level Agreements
  • Management of client service request tickets, updating documentation
  • Maintain, create and contribute to internal and external documentation
  • You will have a chance to shape the future of our products
  • Opportunity to cooperate directly with the CEO
  • Elementary Analysis
  • Cutting edge technologies
  • HubSpot CRM
  • Use software tools to solve problems
  • Perform other tasks assigned by the CEO

Essential Skills / Experience

  • Previous customer support experience
  • Problem Solver, Hardworking
  • Native Polish, good English
  • Excellent communication skills
  • Word, Excel
  • Ability to multi-task and prioritize workload
  • Strong attention to detail and ability to master customer interaction
  • Nice to have: Bachelor’s Degree (Finance, Economy, Banking, Computer Science, Computing, Electronics, Information Systems, Psychology or similar)

We offer

  • Stable B2B or other contract
  • Support from our team members
  • Trainings
  • Occasional days out also included
  • Cash and Equity (shares of the company)
  • A chance to become a Director
  • And more

This is an excellent opportunity to work in a true startup environment.

We are looking for someone who loves technology and has the drive to push, challenge and grow company. You will need to be ambitious to work in a better, startup world.

 

If this is you, apply now!

 

Send us your CV (with a photo, LinkedIn or Goldenline, References).

 

Please add the following sentence to your CV: "I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended."

Dollarro.com

Wymieniaj pieniądze szybko, tanio i bezpiecznie.

Pasjonuje nas wymiana Twoich walut i jesteśmy w tym najlepsi. Wprowadzamy rewolucję cenową - najniższe spready na rynku. Oferujemy wiele innowacji, np. używamy sztucznej inteligencji. Nasz serwis jest możliwie najłatwiejszy w obsłudze i ma poziom zabezpieczeń porównywalny z najlepszymi systemami bankowymi. Oprócz transakcji wymiany natychmiastowej, oferujemy Transakcje Planowane i Harmonogram spłat rat kredytowych. Już wkrótce będziemy mogli dostarczać gotówkę do domu dzięki umowie z Pocztą Polską. Zapewniamy Cię, że Twoje pieniądze są bezpieczne i są odseparowane od naszych środków operacyjnych. Używamy Twoich pieniędzy tylko na potrzebę wymiany na inne waluty.

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